The Wacom Customer Care and Technical Support Center is full of resources and video tutorials to help you get the most out of our Wacom tablet. In this quick tutorial I show you how to fix your Wacom Tablet. Sharing this because I didn't see a tutorial elsewhere. Next, Scroll down to Files and Folders, Locate Wacom Desktop Center and turn on any checkmarks attached to Wacom Desktop Center. If any Wacom component is listed here, and the pen or touch is still not working,'select' the Wacom items listed, and then click the '-' sign below the list to remove them. Next restart the computer and go to Step 4.
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Wacom does not recommend upgrading to OS 10.11 (“El Capitan”) if using a Cintiq 27QHD or Cintiq 27QHD Touch until an updated driver is released. Wacom expects the driver to be available within one week of Apple’s release of OS 10.11
Wacom Tablet Mac Driver
Wacom continually monitors the compatibility of our products with current operating systems. We have discovered that the Cintiq 27QHD (DTK2700) and the Cintiq 27QHD touch (DTH2700) will not function correctly on the upcoming Apple Mac OS (OS 10.11 El Capitan). Due to a change in the way Apple handles drivers that communicate with the Cintiq27 QHD scalar, an upgrade to OS 10.11 will cause you to lose the ability to use the Wacom Display Settings software to adjust brightness and contrast, or to adjust color profiles. You will also lose the ability to use the Wacom Color Manager software for color calibration of your Cintiq 27QHD.
Wacom Cintiq combines pen and display for a truly natural creative experience. Vibrant color, HD clarity, and ergonomic design together with the super-responsive Pro Pen 2, help take your work to the next level. Limited time software offer: Gain up to 6 months complimentary access to.
When available the updated driver can be downloaded from this site.
We apologize for any inconvenience and appreciate your patience and support.
Note that this issue only affects the Cintiq 27QHD and Cintiq QHD Touch on Mac OS 10.11. Other Cintiqs not affected. Windows operating system is not affected.
Why does the Cintiq 27QHD or Cintiq 27 QHD Touch Not Work with Mac OS 10.11 (El Capitan)?
The Cintiq 27QHD and Cintiq 27QHD Touch uses a sophisticated scalar for color management and other display settings. A special chip is used to communicate with the scalar which requires a driver. Apple’s OS contains a native driver but this does not have all the functions required to communicate with the scalar. As a result, the chip manufacturer provides a custom driver that replaces the stock Apple driver. With the release of Mac OS 10.11 Apple now prevents replacing the stock, driver and therefore communication to the scalar does not function.
Wacom Touch Driver For Mac
Why do other Cintiqs not have this problem?
Only the Cintiq 27QHD and Cintiq 27QHD have the sophisticated scalar for advanced hardware color management.
What are the symptoms?
If you upgrade or install the Mac OS 10.11 the following will occur:
- When trying to use Wacom Display Settings to adjust brightness, contrast or color options, a warning will appear asking you to restart your computer in order to load a driver. A reboot will not load the driver.
- When trying to use Wacom Color Manager to color calibrate your Cintiq 27QHD, the software will be unable to establish connection with your display. Pressing “Retry” will not establish the connection.
What workarounds exist for this issue?
There are no simple workarounds at this time.
Advanced users may consider the following. The Cintiq 27QHD and Cintiq 27QHD Touch maintain their settings in hardware, enabling you to change settings in one environment but use the Cintiq in another.
Since the communication issue is not present in older Mac OS versions, you might load Mac OS 10.11 into a separate partition and keep the older partition for running color calibration and/or changing display settings. Since these functions are only done periodically your ability to work in Mac OS 10.11 would be preserved.
A further option would be to change settings on the Cintiq using a Windows OS computer then to re-attach the computer to the Mac running OS 10.11 Neither of these options are ideal but they would work in an emergency to allow adjustments to the Cintiq’s display settings.
If you’ve ever used a Wacom graphics tablet on your Mac, you will have installed the Wacom driver in order to access its settings. If you no longer use the tablet, or you suspect the driver is causing problems with your Mac, you can uninstall it. We’ll show you how to do that here.
What the Wacom driver does
Wacom’s tablet and pen combinations have a number of different user-configurable settings such as pressure sensitivity and the functions of the buttons on both the tablet and the pen. In order to modify these settings, you need software on your Mac and that software is a Wacom driver, typically downloaded from Wacom’s website when you install the tablet.
How to uninstall the Wacom driver manually
There are several steps to uninstalling the Wacom driver. Firstly, you should quit any running processes.
- Go to Applications > Utilities and launch Activity Monitor.
- Look for any processes with Wacom in their name.
- If you find any, select them and press the Quit Process button in the Activity Monitor toolbar.
Now, go to your Applications folder and find the Wacom Tablet folder. Drag it to the Trash and empty it.
Next, get rid of the Wacom System Preferences pane.
- Go to the Apple menu and choose System Preferences.
- Look at the bottom row of the main System Preferences window and locate the Wacom Tablet pane.
- Right-click on it and choose Remove “Wacom Tablet” Preferences Pane.
Finally, you need to remove any stray files that are lying around on your startup disk. Normally, you’d check these three locations in the Finder:
To do that, go to the Go menu in the Finder and choose Go to Folder, and then paste each location, one at a time into the text box.
Wacom Tablet For Mac
You may not find any Wacom files. If that’s the case, there’s another location to check, one that’s normally hidden from view.
- Go back to the Go menu and choose Go to Folder again.
- Paste this location into the text box: /private/var/db/receipts
- Look for files and folders that start “com.wacom”
- Drag them all to the Trash and empty it.
How to delete Wacom driver with CleanMyMac X
Once you’ve completed all those steps, the Wacom driver should be completely uninstalled. However, there is a much easier way to complete the same task: use a dedicated uninstaller such as the one in CleanMyMac X. This utility can uninstall any application with the click of a couple of buttons, automatically removing all the files associated with the app.
There is an alternative to uninstalling the Wacom Driver completely. If you think you might use the tablet again in the future, or if your reason for uninstalling is because it’s causing problems for your Mac, you can try resetting it to see if that helps. Resetting an app means that you remove all of its preferences and settings files and force it to start again with a clean slate, as if it had just been downloaded. You can do that manually, however, it’s much quicker to use CleanMyMac X. Here’s how:
- Download, install, and launch CleanMyMac X.
- Choose the Uninstaller tool in the sidebar.
- Locate the Wacom driver in the list of apps and check the box next to it.
- Click the dropdown menu that currently says Uninstall.
- Choose Reset.
- Press the Reset button at the bottom of the window.
The Wacom driver will now be reset and all its preferences and settings will be gone. When you next run it, you’ll have to set it up and choose your preferences for the buttons and pressure sensitivity. However, it should run smoothly and not cause problems for your Mac.
As you can see, it’s straightforward to uninstall the Wacom driver from your Mac, especially if you use CleanMyMac X. However, it’s worth considering resetting it instead of uninstalling it completely — that way, you won’t have to re-download and install it again if you need to use it. You can do that with CleanMyMac X too.