Antivirus Scanning For Mac


Use Antivirus Scanning to help protect your instance against virus infections that can be introduced by file attachments to your system records, such as incidents, problems, and stories.

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Security scan

Best Antivirus Scan For Mac

Antivirus Scanning scans file attachments stored in your attachment [sys_attachment] table to help protect users from uploading and downloading infected files. All the document types supported by the Platform are scanned by Antivirus Scanning.

The Antivirus Protection plugin (com.glide.snap) is activated and enabled by default on your instance. As an administrator, you can deactivate and reactivate the Antivirus Scanning feature across your instance at the switch of a toggle, set configuration options, and review antivirus activity on the instance.

Antivirus program for my macNote:
  • Antivirus Scanning is available for the customers in FedMOD environment. Users need to set the (com.glide.snap.fed_enable_scan) property to True to start using the feature.
  • Edge-encrypted files are excluded from this scan.
  • Any file above 100 MB file size is not scanned.
  • Inbound emails are scanned for viruses by system email filters, not by Antivirus Scanning.

Scanning scenarios

Review these upload and download scenarios to understand how the system identifies potential security threats from files attached to your records.

Scenario 1 - Upload a file
MacOnline antivirus scan for mac
  1. A user unknowingly uploads an infected file to a record.
  2. The system scans the file and moves it to quarantine.
  3. The file appears in the Attachments window, where it is marked as unavailable.
  4. The user selects the file and this error message appears: The file Infected_testing.txt did not pass the security scan. Please remove the file from record INC0000059 and try again.
  5. The system sends an email notification to the user and the antivirus administrator.
  6. The user closes the Attachments window and is returned to the record, where the infected file displays as unavailable.
Scenario 2 - Download a file
  1. A user opens a record to download a file that is attached to it.
  2. Unaware that the file is infected, the user selects it for download.
  3. The system scans the file, moves it to quarantine, and displays this message.
  4. The user closes the message and the screen refreshes showing that the file is unavailable.
  5. The system sends an email notification to the user and the anitivirus administrator.

Online Antivirus Scan For Mac

Scenario 3 - Download a ZIP file

Antivirus Scanning For Mac Software

  1. A user opens a record and downloads a ZIP file that is attached to it.
  2. The system scans the ZIP files individually.
  3. One file does not pass the security scan and is marked as unavailable. The remaining files are zipped and downloaded successfully.
  4. The user opens the ZIP file and sees an “error.txt” file in addition to the successfully downloaded file. This file contains an error message specifying which file did not pass scanning and was therefore not included in the ZIP.
  5. The user opens the record again, and sees that the unavailable file has been moved into the Potential security risks section in the Attachments window and cannot be downloaded.